IT support for ASL signers

SSCF IT is committed to creating an inclusive and accessible technology environment for the School of Social Sciences, ensuring ASL signers can connect, communicate, and engage with confidence. 

SSCF IT support

All other IT questions can be resolved via the following methods:

• #1 - Send in an email to sscf-ling@ucsd.edu

  • Email SSCF IT ticket tracking system (ServiceNOW aka SNOW) via sscfhelp@ucsd.edu. Your email will generate a unique case number, and SNOW will send you emails when there are updates on your case.

  • To update a ticket, reply to the last email received from SNOW, or log in to the SNOW portal to view and manage all your cases.

• #2 - Live chat via Google Chat

  • SSCF IT chat support: DSS ASL Instructional Chat

  • Multiple SSCF IT techs actively participate in this space.

  • Please note: Initial access to the chat room must be granted manually. To request access, reach out to sscfhelp@ucsd.edu or Peggy Lott.

• #3 - Call in to the SSCF IT support phone line

  • Call +1(858)822-2423 (or x22423 from a campus phone)

  • To facilitate the call, please utilize one of two Sorenson Video Relay Service Videophones, available in AP&M 3331C and the Language Lab.

  • Sorenson also makes apps for most modern OSes. These can be installed on your personal devices and used to facilitate phone calls. More details here: https://sorenson.com/vrs/ntouch/