IT support for ASL signers

SSCF IT is committed to creating an inclusive and accessible technology environment for the School of Social Sciences, ensuring ASL signers can connect, communicate, and engage with confidence. 

SSCF IT support

All other IT questions can be resolved via the following methods:

• #1 - Send in an email to sscf-ling@ucsd.edu

  • Email SSCF IT ticket tracking system (ServiceNOW aka SNOW) via sscfhelp@ucsd.edu. Your email will generate a unique case number, and SNOW will send you emails when there are updates on your case.

  • To update a ticket, reply to the last email received from SNOW, or log in to the SNOW portal to view and manage all your cases.

• #2 - Live chat via Google Chat

  • SSCF IT chat support: DSS ASL Instructional Chat

  • Multiple SSCF IT techs actively participate in this space.

  • Please note: Initial access to the chat room must be granted manually. To request access, reach out to sscfhelp@ucsd.edu or Peggy Lott.

• #3 - Support for individual departments within Social Sciences

  • Communication & Linguistics

  • Michael V. is the SSCF IT technician who is dedicated to assisting Communication & Linguistics (as well as HDS, CHD, ABCD, HBCD, KIBM, and as backup for Psychology).

  • Work hours are weekdays, between 7:30 a.m. to 4 p.m.

  • Offices in AP&M 2333 and MCC 122D (Media Communication Center, not Moores Cancer Center).

  • Best way to reach Michael directly is via the sscfhelp@ucsd.edu email (Attn: Michael V). 

  • Michael is the one who will answer and resolve tickets sent in, unless out on PTO/sick time, in which case another SSCF IT tech will assist.

  • Best way to schedule a specific time to connect with Michael is via the self-scheduling Google Calendar portal.

Personal note from Michael:
"I will do my best to provide an inclusive, customer-centric tech environment. If you have any suggestions on how I can improve our community, please reach out to me directly via mvantsevich@ucsd.edu."

• • All Other Departments

  • Every one of SSCF IT technicians provide support for the 16 business units within SoSS

  • Work hours are weekdays, between 7:30 a.m. to 5 p.m.

  • Best way to reach out for support is via email sscfhelp@ucsd.edu

  • Carlos Martinez is the supervisor of all SSCF IT technicians and can be reached via cm@ucsd.edu
    
    

• #4 - Call in to the SSCF IT support phone line

  • Call +1(858)822-2423 (or x22423 from a campus phone)

  • To facilitate the call, please utilize one of two Sorenson Video Relay Service Videophones, available in AP&M 3331C and the Language Lab.

  • Sorenson also makes apps for most modern OSes. These can be installed on your personal devices and used to facilitate phone calls. More details here: https://sorenson.com/vrs/ntouch/