SentinelOne Endpoint Security Error fix

If you are using a campus-owned Mac you likely have the SentinelOne antivirus on it. All antiviruses require advanced permissions to protect the computers they're installed on, and in some cases you may need to manually delegate a certain level of permission to SentinelOne. If you see the following error when you click on the SentinelOne icon in the top right of your screen, you may need to complete the following steps.

  1. Open System Preferences and select Security & Privacy

2. Click on the Privacy tab

3. If the lock icon in the bottom left is closed, click on it and enter your admin password to allow changes. If you do not have an administrator password, contact your SSCF representative.

4. In the left-hand column, scroll down to Full Disk Access, click on it, and then click the + sign

5. A Finder window will pop up when you hit the + sign. Press Cmd + Shift + g when you see this, which will open up a dialogue with the text "Go to the folder: "

6. In the provided dialogue box, enter the following: /Library/Sentinel/sentinel-agent.bundle/Contents/MacOS/

7. Double-click on sentinel_shell

8. This should bring you back to the Privacy tab. On the right-hand side, you should see sentinel_shell, sentineld, and sentineld_helper. Ensure all three are checked, and once they are you can close System Preferences

9. It may take about a minute for the change to take effect, but it will do so automatically, and once it does you should see the following when you click on the S1 icon in the top right.

If you have any questions or are unable to complete the instructions, please contact your SSCF representative!